Your team notices when metrics change. But they don’t know why
Scattered user signals
Your user data sits in different tools. One each for App store reviews, support tickets, NPS responses, and interview recordings, making analysis nearly impossible.
Analysis paralysis
Turning thousands of conversations into usable insights takes your team weeks or months of manual work. Meanwhile, decisions get delayed or made without these insights.
Shallow AI outputs
You put your data into an AI tool to speed up the process and get some answers. But without traceability, your team can’t trust or validate the findings.
Organizational blind spots
Insights remain buried across time periods, teams, and geographies, making it difficult for your organization to identify larger patterns.
What Dots brings to your team
Transcripts
Fathom
Zendesk
Slack
NPS & CSAT
App store reviews
Mixpanel
soon
Amplitude
soon
Dots
Synthesized themes
Evidence repositories
Stakeholder reports
Decision briefs
All voices in one place
Connect your tools once, and Dots does the rest — surface patterns across projects, teams, geographies, and time.
Insights waiting when you arrive
No more weeks of manual work. Your insights are ready and waiting the moment you open the dashboard.
Traceable insights
Every insight traces back to a real customer voice, so your team can make decisions with confidence and defend them.
Multi-lens AI analysis
One shared space for your entire team. Dots provides different lenses for the same data, so everyone stays on the same page.
Four steps from data to decision
01
Add context
Tell Dots about your product, users, and goals so insights are grounded in your context.
02
Bring your data together
Connect interviews, support tickets, reviews, surveys, and other user feedback in one place.
03
Understand user signals
Dots surfaces patterns, themes, sentiment shifts, and emerging issues across your data.
04
Act with confidence
Explore the evidence, align stakeholders, and make decisions you can defend.
Built for every role shaping the product
Whether you’re tracking feature requests, surfacing customer pain points, or discovering new opportunities, Dots is built for your role.
Product Owners
Stop guessing what users need
Connect feedback across channels to understand what users need, and make roadmap decisions with confidence.
UX Researchers
Scale your research without losing rigor
Move from unstructured data to trusted insights faster. AI handles first-pass coding. You handle the judgment calls.
Customer Success & Support
Stop insights from dying in your inbox
Spot recurring issues, emerging requests, and churn signals across support interactions. Ensure customer feedback influences product decisions.