CASE STUDY

Knowledge Management at Noora Health

Public Health and Social Impact

Research, Design, and Implementation Teams

CASE STUDY

4

Countries

29

Teams

7

Condition Areas

11700+

Medical Facilities & Hospitals

We need to be better about learning across contexts, but in order for this to happen information needs to be tagged in a similar way. The tagging architecture has a lot of information that we care about consistently to improve our programs, so the standardised tagging architecture across countries and teams will make it easier to spotlight and filter so the right view of all the information comes up at the right time.

Shirley Yan, Associate Director of Learning and Evaluation

About the partner

Noora Health is a social impact organization dedicated to improving healthcare outcomes by training family caregivers to support patients through recovery, both in healthcare facilities and at home. They work closely with health systems and governments to deliver high-impact training programs and envision caregivers as integral components of healthcare delivery

Goal of the study

As Noora Health scales across countries, it aims to maintain human-centric and high-quality program execution by continuously sensing on-ground experiences. This involves using qualitative research to monitor programs and iterate on products and delivery

Outcome of the study

Noora Health collaborated with Dots to design and implement a Knowledge Management System (KMS) that captures and organizes experiences, resources, and media across teams and regions, enabling easy data upload and pattern discovery to improve their work

Features and Integrations

Features & Integrations

Image is representative

Custom Templates

Custom templates for capturing field experiences, learning reports, organisation reports and more. Allows easy tagging and annotation for insights, takeaways, and quotes.

Custom Templates

Custom templates for capturing field experiences, learning reports, organisation reports and more. Allows easy tagging and annotation for insights, takeaways, and quotes.

Image Library

A centralized repository for photos and media, tagged by location, condition area, or facility type for easy search and retrieval.

Image Library

A centralized repository for photos and media, tagged by location, condition area, or facility type for easy search and retrieval.

Playbook Generator

Tools to compile modular documentation and create customized playbooks or toolkits from tagged resources and frameworks.

Playbook Generator

Tools to compile modular documentation and create customized playbooks or toolkits from tagged resources and frameworks.

Collection Pages

Auto-generated, tag-specific content aggregation pages (e.g., by state or facility) for organized access to stories, images, and training material.

Collection Pages

Auto-generated, tag-specific content aggregation pages (e.g., by state or facility) for organized access to stories, images, and training material.

Analysis Dashboards

Thematic dashboards aggregating annotated content fragments for synthesis, with advanced filtering capabilities by region or condition.

Analysis Dashboards

Thematic dashboards aggregating annotated content fragments for synthesis, with advanced filtering capabilities by region or condition.

Role-Based Access Control

User roles and permissions configured to match Noora Health’s organizational structure, ensuring secure access and streamlined content management.

Platform Intervention

Knowledge Capture

Provided tools for structured documentation of field experiences and grassroots stories, enabling teams to learn and design programs effectively.

Knowledge Capture

Provided tools for structured documentation of field experiences and grassroots stories, enabling teams to learn and design programs effectively.

Streamlined Media Management

Deployed a basic image library with tagging and search functionality, improving the organization and accessibility of visual assets.

Streamlined Media Management

Deployed a basic image library with tagging and search functionality, improving the organization and accessibility of visual assets.

Scalable Tagging System

Implemented document-level and annotation-level tags for enhanced categorization, search, and analysis across multiple content types.

Scalable Tagging System

Implemented document-level and annotation-level tags for enhanced categorization, search, and analysis across multiple content types.

Enhanced Collaboration Tools

Enabled team-wide content sharing and synthesis through auto-generated collection pages, Slack integrations, and AI-powered annotation and summarization.

Enhanced Collaboration Tools

Enabled team-wide content sharing and synthesis through auto-generated collection pages, Slack integrations, and AI-powered annotation and summarization.

Current Status

The KMS has been successfully deployed for over a year, supporting Noora Health’s operations across multiple geographies. The platform has increased knowledge-sharing efficiency, reduced duplication of effort, and streamlined workflows. The ongoing second phase focuses on expanding features, including advanced AI annotations, multilingual support, and user onboarding flows.